Privacy Policy

Last updated: June 9, 2026

Paws Gram operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Paws Gram is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending emails, messages, and showing advertisements based on your activity.

Security and Fraud Prevention

We use your personal information to detect and prevent fraud, illegal activity, and to secure our services.

Communicating with You

We use your personal information to provide customer support and respond to inquiries.

Legal Reasons

We use your personal information to comply with legal obligations and enforce our policies.

How We Disclose Personal Information

We may disclose your personal information to:

• Shopify, vendors, and service providers who assist in operations (payments, shipping, analytics, etc.)
• Marketing and advertising partners
• Affiliates within our business group
• Third parties when required for shipping or with your consent
• Legal authorities when required by law
• In connection with mergers, acquisitions, or business restructuring

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve services.

Learn more:
Shopify Privacy Policy

Shopify Privacy Portal:
Shopify Privacy Portal

Third Party Websites and Links

We are not responsible for third-party websites linked from our Services.

Children’s Data

We do not knowingly collect personal information from children under the age of majority.

Security and Retention of Your Information

We use reasonable safeguards but cannot guarantee perfect security. We retain data as required for business and legal purposes.

Your Rights and Choices

Depending on your location, you may have rights to access, delete, correct, or export your data, and opt out of targeted advertising.

You may also unsubscribe from marketing emails at any time.

International Transfers

Your information may be processed outside your country of residence.

Changes to This Privacy Policy

We may update this policy from time to time and will post updates here.

Contact

If you have questions or requests regarding your data, contact us at:

Email: patrik.kolndrekaj997@gmail.com

For legal purposes, Paws Gram is the data controller of your personal information.